Thank you for choosing oursoftware. We strive to provide top-notch products to enhance your digital experience. Our refund policy for online software purchases is outlined below:
1. Refund Eligibility:
- Refund requests must be submitted within 7 days of the original purchase date.
- To be eligible for a refund, the software must be in its original, unmodified state.
2. Circumstances for Refund:
- Full Refund: We will issue a full refund if you encounter technical issues that we are unable to resolve within a reasonable time frame.
- Dissatisfaction: If you are dissatisfied with the software and express your concerns within the specified refund period, we will consider your request.
3. Non-Refundable Scenarios:
- Change of Mind: Refunds will not be provided for purchases made in error or due to a change of mind.
- Unauthorized Usage: Refunds will not be issued if there is evidence of unauthorized usage or software piracy.
4. Refund Process:
- To request a refund, please contact our customer support team at [support@ag-groupasia] with your purchase details and a clear explanation of the issue.
- Refunds will be processed within [number] business days of approval.
5. Technical Support:
- If you encounter any technical issues, our support team is available to assist you. Please contact us at [support@ag-group.asia] for prompt assistance.
6. Software Updates:
- Customers are entitled to free updates within the specified license period. Updates beyond this period may require a separate purchase.
7. Modification of Terms:
- We reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.
By purchasing and using our software, you agree to adhere to the terms of this refund policy. If you have any questions or concerns, please contact our customer support team.